475 High Performance Building Supply Returns and Refund Policies
All returns must be made within 60 days of receiving the item(s) and must include the RA# to be eligible for a refund. In the event of a defect, damage or wrong item sent, we will refund the purchase price including shipping, if we can not replace or repair the product. If you change your mind after you receive your order, order too much, or order the wrong product(s). Please consider using it on future projects or donating materials to good causes. If you decide to return it and returns meet conditions below, we will refund the purchase price, minus shipping cost and arestocking fee of 15% - for Pro Clima products, if your item(s) arenot one or more of the following:
- more than 60 days have passed since order was shipped
- items which are unsaleable due to lack of original packaging or completeness
- items which have been opened, used, damaged, cut, modified, installed or applied
- returned without an RA#
Refunds request made between 60 and 180 days from purchase date – are considered on a case by case basis and subject to same return conditions, but will solely be issued refunds in the form of a “Store credit coupon” (see terms below). No returns will be accepted for orders of Bewiso, Fakro, Havelock, Lamilux, Lightway, Retrotec, or Gutex products, or any order deemed "custom". If you are unsure of whether returns are possible with your order, please inquire before placing the order.
HOW TO RETURN:
Ship items to be returned to, with return authorization number (RA#):
475 High Performance Building Supply
334 Douglass Street
Brooklyn, NY 11217
Once we receive your item(s), a refund is initiated promptly and we will issue a refund in the form of check from 475 High Performance Building Supply, which will be mailed to your billing address. Please allow about 30 business days to receive your check from the time we receive you return.
475 may choose to allow store credit to be assigned as part of a refund. Store credit on the site must be used within 18 months of the date it is assigned to customer account. Store credit coupons are automatically set to expire after 18 months have passed.
Keep in mind it's always wise to keep some extra product, such as a roll of tape or some membrane for future repairs or replacement. If at the end of your job you have extra materials, consider giving them as a charitable donation to such organizations as Habitat for Humanity, or use the tape to fix jackets, shoes or other items.